Terms and Conditions


1.1 In these Terms:

”Buyer” means the person, company, organisation or body that accepts the Seller’s quotation for the sale of the Goods or whose order for the Goods is accepted by the Seller

”Contract” means the contract for the purchase and sale of the Goods

”Goods” means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Terms

”Seller” means Belong Hair

”Terms” means the standard conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in Writing between the Buyer and the Seller

”Writing” and any similar expression includes e-mail, facsimile transmission and comparable means of communication

1.2 Any reference in these Terms to a provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time
1.3 In addition to the Terms & Conditions published on this page, the Buyer is also in agreement to our ‘Privacy Policy’ as published on our website at the foot of every web page


2.1 The Seller shall sell and the Buyer shall purchase the Goods, subject to these Terms, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any quotation is accepted or purported to be accepted, or any order is made or purported to be made, by the Buyer. No variation to these Terms shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller

2.2 The Contract shall (subject to these Terms in either case) comprise either the Seller’s quotation if accepted by the Buyer or the Buyer’s verbal or written order received by telephone, mail, e-mail or facsimile and the Seller’s subsequent written acknowledgement of the order or by delivery of the Goods

2.3 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed, but nothing in these Terms affects the liability of either party for fraudulent misrepresentation

2.4 Any advice or recommendation given by the Seller or its employees to the Buyer or its employees or agents as to the application, installation or use of the Goods which is not confirmed in Writing by the Seller is followed or acted on entirely at the Buyer’s own risk, and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed

2.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller


3.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until either confirmed in Writing by the Seller’s authorised representative or by delivery of the Goods

3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms

3.3 If the Goods are to be manufactured or any process is to be applied to the Goods by the Seller in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any patent, copyright, design, trade mark or other industrial or intellectual property rights of any other person which results from the Seller’s use of the Buyer’s specification

3.4 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EU requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance

3.5 No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in Writing of the Seller and on terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of cancellation

3.6 Where the Seller agrees to replace all or part of the Goods at the request of the Buyer then:-

3.6.1 the Buyer shall arrange at its cost and risk for the return of the Goods to be replaced to the Seller’s place of business such Goods to be returned undamaged unused and in their original packaging; and

3.6.2 the Buyer shall pay to the Seller any difference in price between the returned Goods and the replacement Goods and the Buyer shall reimburse to the Seller the cost of delivery of the replacement Goods all such payments to be made in accordance with these Terms and the Contract.


4.1 Any discounts given to the Buyer by the Seller in relation to the price of the Goods are conditional upon payment for the Goods being made strictly in accordance with the Contract and these Terms

4.2 The price of the Goods shall be the Seller’s quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price listed in the Seller’s published price list current at the date of acceptance of the order or quotation (as the case may be). Where the Goods are supplied for export from the United Kingdom, the Seller’s published export price list shall apply. All prices quoted only at the time by the Seller without giving notice to the Buyer.

4.3 The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller, any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions

4.4 Except as otherwise stated in the Seller’s quotation or in any price list of the Seller, and unless otherwise agreed in Writing between the Buyer and the Seller, all prices given by the Seller are exclusive of delivery to the place of delivery.

4.5 The price is Inclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller unless otherwise stated


5.1 Orders will be delivered by 3rd Party Mail and Courier services. The Buyer has control over which service they would like to choose.


6.1 The Buyer shall pay the price of the goods on acceptance of order by the Seller and before goods are dispatched.

6.2 Once an order has left Belong Hair any guarantees or delivery times are in the hands of Royal Mail or courier service specified at the time.

6.3 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in Writing. The Goods may be delivered by the Seller in advance of the quoted delivery date on giving reasonable notice to the Buyer.

6.4 The Buyer shall inspect the Goods at the time and point of delivery. The Buyer must notify the Company within 24hrs of any discrepancies in the goods received all the goods ordered as stated on the delivery note shall be deemed to have been delivered.

6.5 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then, without limiting any other right or remedy available to the Seller, the Seller may:-

6.5.1 store the Goods until actual re-scheduled delivery and re-charge the Buyer for re-delivery.


7.1 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or, if the Buyer fails to take delivery of the Goods or refuses to take delivery of the goods.

7.1.1 Risk of damage to or loss of the Goods shall pass to the Buyer if the Buyer provides an incorrect, incomplete or partial delivery address other than a correct and/or complete address as recognised The Royal Mail or International Postal Service for the corresponding country. The seller will not be obligated to pursue a claim of loss and/or damage and/or investigation with the nominated carrier.

7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Terms, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of:-

7.2.1 the Goods;

7.2.2 and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due;

8. RETURN POLICYClick Here For Colour Exchanges and Returns Information

8.1 The Seller shall offer all Goods for sale under a seven day term of approval during which the Buyer may return the Goods to the Seller and receive a full refund of the purchase price subject to the following conditions:

8.1.1 For Hygiene, Health and Safety reasons, returned goods must remain unopened and in the original packaging and the condition in which they were delivered, otherwise the Seller will have the sole discretion not to accept the return of goods.

8.1.2 The Company shall refund the Buyer for hair extensions / hair products if the buyer is not happy with the dyed colour. A small quantity of un-dyed hair strands may be found in the hair pieces as they are naturally dyed. The Buyer must check the colour of the hair and noticing the un-dyed strands, if unsatisfactory to the Buyer, the Buyer must not take the hair pieces out of the sealed packaging, and must return it within the seven day returns policy. If removed from original packaging, warranty becomes void and is non-refundable due to hygiene reasons.

8.2 The Buyer shall notify the seller in advance of returning any Goods to receive dispatch/return instructions from the Seller.

8.3 All Goods returned under our return policy shall be received at a UK returning address nominated by the Seller.

8.4 The Buyer shall be responsible for dispatching and paying for delivery charges of the returned Goods to the Seller’s nominated UK returning address under the seven day return policy.

8.5 The Buyer shall ensure that Goods are returned in unused, unopened and undamaged condition along with the original packaging that accompanied the order.

8.6 The Buyer shall include along with the Goods any written material or instructions supplied with the Goods and any copy of the receipt or return note supplied by the Seller.

8.7 Delivery charges are non-refundable under the seven day return policy.


9.1 The Seller warrants subject to these Terms (including paragraphs 3.6 and 3.7) that the Goods will be free from defects in materials or workmanship at the time of delivery provided that the Seller shall be under no liability:-

9.2 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Terms

9.3 Where a valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Terms, the Seller may replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), in which case the Seller shall have no further liability to the Buyer

9.4 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control including strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party)


10.1 Any notice required or permitted to be given by either party to the other under these Terms shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice

10.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision

10.3 If any provision of the Contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected.

10.4 The Contract shall be governed by the laws of England and the Buyer agrees to submit to the non-exclusive jurisdiction of the English Courts.

10.5 Each Contract will only confer rights and benefits on the Buyer and no third party will acquire any rights or benefits under the Contract.

10.6 Discount coupons can only be redeemed one at a time via the Belong Hair website, one coupon per transaction only, multiple discount coupons cannot be redeemed for any single transaction via our website.

10.7 Discount coupons distributed and or sold via third party agents, companies and or websites will only be redeemed via our website for one product and not for multiple redeemable products for a single on line transaction – In the event that a transaction of this nature is successful, and at the Buyer’s discretion, the order may be deemed as being null and void.

10.8 Discount coupons redeemed via our website for more than a single quantity of one unit will be regarded as null and void and at our discretion will be either cancelled or a single unit will be supplied to the buyer.

10.9 It is the responsibility of the Buyer to verify, understand and accept any third party company terms and conditions as well as the terms and conditions of Belong Hair Extensions before purchasing and or redeeming a discount coupon that is intended for use via our website as we accept no responsibility for any damages claims, errors, loss of income, loss of earnings, void or expired coupons arising from third party companies issuing coupons that may or may not be able to be redeemed via Belong Hair’s website.

10.9a For ‘Third Party Daily Deals Website’ customers redeeming a valid coupon code via the belonghair.co.uk website, a single standard UK delivery charge for the specific ‘Belong Hair’ deal or offer, as published on the ‘Third Party Daily Deals Website’, will be applied per individual coupon code redeemed via the belonghair.co.uk website.
10.9b In the event that multiple ‘Third Party Daily Deals Website’ coupons are purchased or acquired by the same Buyer or group associated or unassociated with the Buyer, the standard ‘Third Party Daily Deals Website’ published delivery charge will be applied for each and every coupon code that is redeemed via the belonghair.co.uk website.

10.9c All valid ‘Third Party Daily Deals Website’ promotional deal products ordered using a valid coupon code redeemed via the Belong Hair website are processed and dispatched as entirely separate orders and will not be consolidated into a single order or consignment for the Buyer.

10.9d In the event that two or more ‘Third Party Daily Deals Website’ coupons for a Belong Hair promotion are purchased by the same Buyer, the Buyer will receive two or more deliveries and not a single combined delivery or consignment as all valid ‘Third Party Daily Deals Website’ promotional orders are automatically and individually processed, picked, packed and dispatched as individual and unassociated separate orders.

10.9e In the event that a Buyer has purchased or acquired multiple valid ‘Third Party Daily Deals Website’ coupons for a valid Belong Hair promotion, the individual orders will not be grouped into a single combined consignment with the intention of the Buyer paying a revised or reduced delivery charge for a single combined delivery or consignment.

10.9f All valid ‘Third Party Daily Deals Website’ coupon ‘Belong Hair’ promotional orders will only be delivered to an address within The United Kingdom. In the event that a valid ‘Third Party Daily Deals Website’ code is attempted to be redeemed with the intention of the product or products being delivered to an address outside of The United Kingdom, we will request that the Buyer provide Belong Hair with an alternative UK delivery address and/or at our discretion request additional payment to cover any increased cost in order to send the goods to an alternative address which will be at the Buyers risk only. The Buyer should also be aware of and understand and accept the scheduled delivery time frame as published at the corresponding ‘Third Party Daily Deals Website’ for the specific Belong Hair website promotion and or the ‘Third Party Daily Deals Website’ terms and conditions before attempting to redeem a valid coupon code via the Belong Hair website.